tailored number fee repeated

bb12345
bb12345 Posts: 1

Hi,

I just activated my fizz membership and I chose to pay a 1$ fee to choose the four last digits of my phone number. The thing is that it's supposed to be a one time fee, but I see it in my second month receipt and I don't know who to contact to remove it.

Thanks for you answers.

Best Answer

  • Whizz
    Whizz Posts: 11,269
    Accepted Answer

    Hello bb12345,

    Thank you for your message. I kindly wish to confirm that indeed, the $1 fee is one-time only. The first transaction from 6/28 seen in Transaction History is for the sim order and the second one visible, on 6/29 is the first monthly payment on which the fee was applied.

    Rest assured, you can click on any transaction for further details. For more information on how to view the transaction history, you can take a look at our page: https://fizz.ca/en/transaction-history

    Have a great day,
    -Ioana

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