Line not activating

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Jonaiz
Jonaiz Posts: 2 ✭✭
edited June 2021 in My Mobile

Hello, I opened a ticket on the 26th. I ported from videotron. My videotron sim isn't working, and my fizz line hasn't worked in the 2 days. I opened a ticket and no progress was made to get my cell phone line working.

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  • Whizz
    Whizz Posts: 19,150 admin
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    Hello Jonaiz 

    I am sorry for the situation encountered.
    I kindly inform you that yesterday I have sent you an email that the ticket was solved, and the line is fully active now.
    Please test your line, using the steps from our page: https://fizz.ca/en/faq/how-test-my-fizz-line
    Reach back to us if you encounter any other situation, in order to help you further.

    Thank you very much for your patience, have a great day!
    -Adelina

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