My sim card was shipped without an apartment number and was shipped back so I never got it

simcoepark Posts: 1 ✭✭

Could I ask for it to be reshipped?

Also there is no phone hotline to request assistance on this kind of thing?

Best Answer

  • Pascal L. 40582
    Pascal L. 40582 Posts: 649 ✭✭
    Answer ✓

    You can order a new one. When. You receive it, contact Fizz support and they will credit you the first SIM.

    Fizz is a low cost, no frills and whistles company that offers the essentials. No phone agents, no latest features, etc. Just the basics at a price of basics.

    You can contact Fizz technical support by chat.

    Go to Fizz website (or this URL) then click the green icon with the " ? " which is on the bottom right of the screen. Then you can choose which platform to chat.


  • StefanM
    StefanM Posts: 1,453 ✭✭

    Absolutely you can. Please reach out to Fizz support via chat (My settings --> Contact Forms --> Green Chat Bubble), they will re-ship the SIM card for you and credit you 10$ (as you have to pay again to get a new shipped).

    If the chat bubble doesn't appear or open, try using Incognito Mode, switch your browser or change from mobile to desktop (or vice-versa). Also make sure all you adblockers are deactivated as this can interfere with the Website.

    Bonne chance :)

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