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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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Change the modem nameHello! I've noticed that my router name, when plugged in with an Ethernet cable, is not named the s… -
Switching from 5Ghz to 2GhzI am trying to connect a smart light bulb to the wifi, which requires it to be set at 2.4 GHz. I th… -
How can I cancel internet if the main user left the appartment?My cousin left our appartment earlier this summer without changing the (Fizz) Internet setting. He …
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How to setup a 5Ghz only wifi connection on the Fizz modem?Hi! How do I setup my wifi so I have a connection that is only 5Ghz? It's unclear on the fizz modem… -
Home internet problemHi, I have been experiencing some problem with my fizz internet for the last 4 days. I have some v… -
200/50 plan, upload capped at 33.Upgraded a week ago to the new plan. Did all the basic steps (power cycles, direct RJ45 to the rout…
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Ethernet and Wi-Fi down?There have been some power outages in my neighborhood recently. Since then, my Fizz modem-router ha… -
Modem LAN port speedI know that the Hitron modem/router supplied y Fizz is capable of 1G LAN speeds according to the sp…
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Hi, i was wondering do i have to cancel my previous internet company(Altima) before i set an appointMy Previous company was Altima telecom(Cable with videotron)
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Unable to update the Modem Password?What a total nightmare it's been. I am unable to update my Modem password. They only I can update t…
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Does Fizz and videotron have simultaneous outagesCan switching to videotron fix outage problems that I have with fizz or are they all linked and res…
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Speed of the Internet today is very disappointingThe speed of the Internet today is very disappointing. I work from home and I would like to know if…
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"Could not communicate with your google home" issue. Anyone?Hello. I just got my new connection and have issue connecting my google home to WiFi. My google hom…
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Internet connection stoppedI had an unsuccessful payment, so I ended up paying my monthly plan with a different card. My inter…
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payement methode?Hi Dear, My Name is Elhamsadat I signed in Fizz and chose my internet plan and scheduled a meeting …
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Why am I having lag in my video calls?I just switched internet providers from Techsavvy where I had 20 mgs download and never had issues …
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Only 561GB appears on a 5TB drive connected to my Fizz Router, why?I'm trying to connect a usb powered drive to my Fizz Router. It's a 5TB, formatted in NTFS. It's em…Answered ✓ Closed Louis-Philippe D. #17078 138 views 7 comments 21 points Most recent by Domenico C. #4571 -
Modem offline after trying to restart a couple of times?It’s been almost 48h that wifi is down.
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card renewal dela?My account was frozen since there wasn't enough on my card. I paid it an hour later, when can I hav…
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Cancelled account wish to reactivateI had cancelled my internet service with fizz when I did not receive the speed I had paid for. I ha…
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is it easy to switch from bell to fizz? any pitfalls?Are there any problems switching from bell to fizz?
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reschedule appointment?Please can you confirm the new appointment that I rescheduled it will be on 23 November 2020 becau…
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Appointment CancelledHello, profiles shows appointment cancelled, but would like to reschedule on that exact time and da…
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Why does my speed drop to 15/20 when I'm paying for 60mbps? I bought this plan to work from homeI have bought this plan to work from home and it often drops to 15/20 mbps, I have the 60mbps plan …
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Intermittent connection (modem reboots)Just got the service put in maybe 3 weeks ago. I noticed for the passed 3 weeks the modem reboots …
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