Most Recent Discussions
Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
-
Why have I been charged?Is it normal that I have been charged for my internet even though it is not activated yet? I am sup… -
I would like to stop using the Internet from next month.I would like to stop using the Internet from next month. Please tell me what I should do?
-
Can you use two upgrades for a rebate on your internet plan?I have been rewarded an upgrade for a 2$ rebate and a 1$ rebate on my home internet plan each month…
-
Modem: only one light on & no connection?The modem has only the top button with a green light. No wifi. Restarting, resetting, unplugged/rep…
-
I have a videotron outlet but your website states that you can't service my building. Do you know whI have a videotron outlet but your website states that you can't service my building. Do you know w…
-
Password problem every month?Every month since I’ve gotten fizz (this is month 4) my wifi stops working. Everyone gets booted of…
-
Why isnt my internet working?It says internet may not be available. My modum is plugged in. Im using my mobile data to contact y…
-
Inernet in 3 story townhouse?I am happy with Fizz on my cell. Now they offer me $25 to switch to the internet. I live in a small…
-
I did not get my RJ45 cable?My internet seems to have problems these days, i can't fully connect my devices and my wifi doesnt …
-
Moving my service ?Do i just bring the modem to the new location and the service will be canceled at my current locati…
-
Slow internet 40Mbps instead of 60 Mbps -- Im connected via cable -- what the heck?Hello Support, Home internet speed is very slow - can you please look into? Im connected via Cable …
-
Unstable Internet between 15h and 16h on May 26thDid anyone experience very unstable Internet on May 26th between 15h and 16h ? Since a few weeks, I…
-
Is Fizz network down?I suddenly lost network and I've rebooted and factory reset the modem. Anyone having the same issue?
-
Cleanup of videotron cablesCan I ask the guys who is going to install Fizz to do a full cleanup of the existing setup? I think… -
Best internet provider?I want to find an internet provider with cheap cost, but the bandwidth speed needs to be stable.
-
" Keep connection alive"The cable connection appears to "close the connection" when idle. So when I start up Out…
-
delete .... please add delete button....delete .. 10 char 10 char
-
I have no internet in the Saint Lambert area since 10 am, any help ?8 hours without service, pay is due in 13 days so that's not the reason, are you working in this ar…
-
In raison of the pandemic situation I could not send you my modem earlier, so you will charge me theHi, I had until June 7th to send you my modem. However in raison of the pandemic situation the pos…
-
Internet is down what next?There is no Network detected by modem. Reset did not help , what next?
-
How to fix an abnormally short router range?We just moved in and received our modem+router unit a few days ago, and the unit has a very short r…
-
How can I access my router for configurtionWhat is the username and password for my router FIZZ?
-
My router is a D-LINK DIR-819, is it compatible with your modem? Can I use it or do I have to orderMy router is a D-LINK DIR-819, is it compatible with Fizz modem, do you provide a router ?
-
How to Create a Second Home NetworkHello I recently had to factory reset my modem and while trying to re-establish my home networks an…
-
The landlord doesn't allow FIZZ guy to get the access to the service roomMy building manager only allows Videotron guy or middle man to get in the service room, even today …
-
Wifi showing on my phone but not working ?I didn’t realize my payment was late until my wifi stopped working this morning I paid it a couple …
-
(Montreal) is it normal for internet to be down at this time?It’s been a few hours since the downstream light has been blinking and no internet... We have tried…
-
Modem has been offline ,restarted couple times, however does't work.I lost internet connection from 5 pm, I restarted modem couple times, however doesn't work.
-
Modem is down. Does not even apear on wifi list.Reseted power on off couple of times. How to solve? How to get a new modem?
-
Horrible Upload Stability (started a few days ago) ???Have been dropping an average of 40% frames (upload speed keeps dropping), everything was fine unti…
Categories
If you are looking for something specific, please use the search bar to check if someone else has asked or answered the same question before posting a new question.