Modem offline after trying to restart a couple of times?

André S. #35150

It’s been almost 48h that wifi is down.

Yelena

Contact Fizz support by chat or messenger. They will check the signals on their side.

Mike

Hi André

Sorry to hear that you are having internet problems.

Here you can find some Fizz's troubleshooting guides:
If the speed is below expectation, read these FAQ: 1- https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-my-internet-connection-slow-how-do-i-fix-it
3- https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-i-still-have-no-connection-internet-how-do-i-fix-it

If you have problems with the internet stability, read these FAQ:
1- https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
2- https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster

If your problem persists after having followed the guide, you can contact Fizz support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca (THIS IS IMPORTANT)
2- Open any of the Fizz FAQ help links above
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz

Hello André,
We're sorry about this situation. I checked your account and saw that the payment was unsuccessful for the internet plan. Rest assured however that you are able to manually make the payment by going to My Plans - Manage Plan - Payment method - Make my monthly payment. You will find more useful information on our page: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
If you need additional assistance, for all the information on how we can be reached you can check our page:  https://fizz.ca/en/contact-us
Thank you so much for your understanding.
Have a lovely day,
-Ioana