Internet connection stopped

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Shayan P.
Shayan P. Posts: 1 ✭✭
I had an unsuccessful payment, so I ended up paying my monthly plan with a different card. My internet is still not up after paying for my plan. Please help

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  • Whizz
    Whizz Posts: 20,121 admin
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    Hello Shayan,
    We're sorry to hear about this situation. Rest assured, I checked your account and indeed the payment was successful, the plan also appears active and in good standing! It's a good idea to reboot the modem as Mike mentioned as well, to ensure everything works smoothly.
    As additional information, if by any chance you only wished to use this payment method only for this month, please remember to set as default the card you wish to have for this plan. This can be done from My Plans - Manage Plan - Payment method.
    If you need additional assistance, for all the information on how we can be reached you can check our page:  https://fizz.ca/en/contact-us
    Thank you so much and I wish you a wonderful day,
    -Ioana
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