Internet connection stopped

Shayan P.

I had an unsuccessful payment, so I ended up paying my monthly plan with a different card. My internet is still not up after paying for my plan. Please help

Mike

Hi Shayan

If the payment was successfully, fizz will reactivate the line within 2 hours

Try to turn off the modem for 2 minutes

ou can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

Lieux

Shayan after a problem with your payment you need to wait about 2 hours to have your internet back.
If after that nothing is ok reach Fizz to let them know. Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Whizz

Hello Shayan,
We're sorry to hear about this situation. Rest assured, I checked your account and indeed the payment was successful, the plan also appears active and in good standing! It's a good idea to reboot the modem as Mike mentioned as well, to ensure everything works smoothly.
As additional information, if by any chance you only wished to use this payment method only for this month, please remember to set as default the card you wish to have for this plan. This can be done from My Plans - Manage Plan - Payment method.
If you need additional assistance, for all the information on how we can be reached you can check our page:  https://fizz.ca/en/contact-us
Thank you so much and I wish you a wonderful day,
-Ioana