Appointment Cancelled

Gerard C. #35145

Hello, profiles shows appointment cancelled, but would like to reschedule on that exact time and date.
Please help.

Fizzy

Hi Gerard

Sorry your appointment was cancelled.

You will be able to reschedule another appointment yourself from your account by going to My Plans >> Manage Plan >> Appointments. The 'Reschedule' button will appear there. If your appointment was cancelled earlier today, you may have to wait until 24h have passed. You can then choose a new date and time that's best suited for you.

If you need to contact Fizz support, the chat is available between 8 am and 9 pm everyday at
https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
or any time at https://fizz.ca/en/contact-us

Gerard C. #35145

I am a bit confused did they charge my credit card already?
I have not moved into the Condo yet, does the Technician delivery the modem/router?

Fizzy

Gerard

Fizz is prepaid. For the home internet plan, you are charged for the first month when you register / sign-up. There are no additional charges unless you opt for the $30 VIP installation.
The second payment will be taken 1 month after the installation is complete.

On the installation appointment date, the technician will bring the Fizz modem/router to you and hook up the cabling into your home. You can consult the overall Fizz guide here: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

You can also write back here if you have any questions. Fizz customer service is also available:
https://fizz.ca/en/contact-us

Gerard C. #35145

Ok ill reschedule in 24 hours. Hopefully the button shows up.