Why does my speed drop to 15/20 when I'm paying for 60mbps? I bought this plan to work from home

Dominique A. #35117

I have bought this plan to work from home and it often drops to 15/20 mbps, I have the 60mbps plan and need to fix this to be able to work.

Mike

Hi Dominique

Try to connected the computer with the ethernet cable or with the Fizz's app, this will give you the real speed

Have you tried restarting your modem?

You may benefit from disabling auto channel selection in your modem admin settings, and selecting a specific channel. You can find which channel is least congested by using a smart phone and downloading a WiFi analyzer app, which will show you the channels of nearby devices.

Here a Fizz's guide
https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster

You can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

Dominique A. #35117

I tried restarting, it happens way too often, also my roommate uses a cable and still experiences these slow downs

Lieux

Dominique did you try to do a speedtest directly from your modem with an Ethernet cable? You can use the 2,4GHZ in your place to have more good wifi everywhere. Look at those manuals. https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
Or you can try with your own router. https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz
If nothing helped reach fizz Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Fizzy

Hi Dominique

As mentioned, the best way to test your internet speed is after rebooting the modem and testing with only one device connected to the modem (preferably via ethernet cable).

Keep in mind that 60 Mbps is the total download speed shared by all the users on your line. If you need more bandwidth / higher speed, you can change your plan to 120 Mbps.

Feel free to write back if you have comments.

Also you can Live chat with Fizz support from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
4- The green chat bubble should appear after a few seconds in the bottom right corner.

sman

Dominique,
You said that the speed is dropping therefore you have 60 mbps at the begin?
Are you sure your roommate does not download or watch a movie at that time?