I can't connect to Wi-Fi.?

Eric L. 76900

I've been trying since Monday, last week. Every time I try I do not connect. But FIZZ tells me, in the chat, that they can see it online. I don't know what to do except to cancel and try again?

Mike

Hi Eric

Did you try to connect to your modem with an ethernet cable?
Do you have the DHCP in automatic in your network card?

What are the led status in from of the modem?

Lieux

Eric try to reset your modem and with an Ethernet cable directly in your modem. Read this it can help you. https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
If nothing help reach again the fizz service. Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Fizzy

Hi Eric

Please try restarting the modem. As others mention, is the internet working when you connect your device directly to the modem by ethernet cable?

If the problem happens only with wifi, are you using the wifi of the Fizz modem?
Make sure you are using the correct password. The default password can be found on the white label affixed to the back of the modem. Be careful if the password contains of the common looking characters like "0", "O", "1", "I", "l"...

If the default password does not work, you can try factory reset of the modem. Using a small, sharp object, press the modem’s reset button for 10+ seconds. Once your modem has restarted, follow the same instructions you used when you initially installed it.

Please check here for additional troubleshooting tips:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

You can contact customer support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open any of the help page from the Solution Hub, like the help page listed above.
4- The green chat bubble should appear after a few seconds in the bottom right corner.