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Your Fizz Account
Anything and everything about your Fizz account: settings, the My Rewards loyalty program, referral bonuses, etc.
Discussion List
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Why can't I use a vanilla prepaid mastercard as a payment method?basically a couple of weeks ago I paid for my internet service using a JOKER brand prepaid masterca… -
SIM cart not receivedI have not received my SIM cart, however I received an email that you send it to me! -
Cancel Fizz mobile, but keep internet?If I cancel a Fizz mobile account, but keep internet, will I lose reward points ? Is there an amou…
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Fizz forgot all my information my perks and rewards, payment info etc...?Fizz forgot all my information my perks and rewards, payment info etc... It thinks that I don’t hav…
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Unable to add upgrades?After I activated my sim and the phone began to work normally, I received a "Finish activating…
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25$ rebate for Internet will be expired before Internet ActivationI have a 25$ rebate for internet perk available with 9 days before expiration. I just ordered a new…
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I didn't receive my 35 dollar referral bonus fromgood day! I didn't receive the promo referral bonus I activated my account 2 months ago from a…
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Referal bonus missing?Hi I never got my referral bonus was supposed to be 35 and it never went through, it’s been 2 payme…
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Community Hub Username not showingI've changed my username under My Profile/Community Hub/ Username but it doesn't seem to … -
4+ Missing Badges?Hey FizzTeam, I have been with Fizz since April 2019 and I have not followed the entirety of the b… -
Visa and master card are not recognisedWhen I add a new payment method, it says the cards are not recognised, what could I do?
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cancelling one fizz phone number on a multi number account ?I have a fizz account with 3 different plans. If I cancel one number, will it affect the others?
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Credit card temporarly suspendHi! Can you suspend my payment for few days and keep my internet running please? My wallet got stol…
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Promo code - for Bixi to give?Anyone interested in a Bixi promo code (30 minutes free), honestly I'm not interested, but if … -
Question not approved?I have written an other question in French 18 days ago and it is still pending approval from the ad… -
How do you earn upgrades?I know you earn upgrade slots through “leveling up” your account. But how do you obtain the actual … -
Removing and adding upgradesWhat is the best way to apply upgrades to your account? I only have one slot open right now. If I … -
Did not receive first month badge?Hi ! My second payment as been processed for my mobile account a few days ago and my 1st month dino… -
Changing language of interface for other than English/French?Any way to choose other language on fizz website/service (other than English/French)?
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After two years my account being active without my permission and request ?I canceled my plan and deactivated my account two years ago, and until now I didn’t use it at all. …
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Missing badges?Hello, I know that dinosaur badges not appearing is a known problem, but I also did not get my badg…
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Is it possible to replace a non-activated bonus with another?Is it possible to replace a non-activated bonus with another? The bonus that I want to replace is a… -
Still linked to older carrier after joining fizz ?Hi, I kept my older cellphone contract to keep my number when switching to fizz. I followed the ins… -
how to change addressI made an appointment for Fizz to deliver my internet but I accidentally put in the wrong apartment…
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Why was I charged if the Internet hasn’t been set up yet and we are awaiting our appointment with thHi, I signed up to Fizz last week (Internet plan) and had to put in my payment info. However, I hav…
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