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My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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Slow 4G speeds after changing to new SIMA week ago I changed to a new SIM because I received an email mentioning that there is an improveme… -
Have changed my sim card an am not able t receive text messages plz helpPlease help! Have just changed my sim card and now am not able to receive text messages
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Rouming Data USA ZONEI woud like to buy 2 gb mobile data for USA Zone. But I stuck here. What is the next step. I click …
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Fizz forces me to pay for the free benefizzThis is truly annoying. Like all of you, I have earned dollar and data benefizz over the months and…
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my Fizz 7 Pro just arrived in the mail but it wont turn on.....please adviseInstalled sim card and plugged the phone to charge it... pressing start button with no effect... ph… -
How to access my call historyHow to access my call history
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Can’t use travel add onI have Quebec only service. I purchased a travel add on of Canada wide data to visit Ontario. I can…
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Correct IMEI but telling me it wrong?enter IMEI number it tells me that its wrong and account says pending activation. works except inco…
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Fizz won’t activate my new SIM card because their customer support is messy.3 weeks ago I’ve lost my sim, and since then I tried to order a new one by fizz, to which they refu…
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Coverage changeHow can I change can my coverage and for it to take effect immediately ? -
Travelling in the USHi I'm confused I an presently traveling in the states for 2 weeks. I do have a Canadian+US plan as…
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Can I continue to use the service in Montreal?Signed up in Ottawa, now will study in Montreal, can I continue to use the service or need to sign … -
Trying to activate new SIM card to switch to Volte but it never deactivated the old SIM card?The phone never switched to step 2. where "the current SIM card will be deactivated, and the n…
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My Mobile apps is saying application not supportedI am new user to fizz and My Mobile apps is saying application not supported while trying to activ…
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Points decreasedThis Monday, I had 14,020 pts. But now, the pts have decreased, how is this possible? Today, I hav… -
New Sim card activationHello, I've just received my new Sim card today. I am not able to access my data. It says, Sim 1 no…
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Rollover data Quebec to canadaRight now I have the Quebec plan and some rollover data soon. If I change my plan to Canada, will m…
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problem in switching to VoLTEHello, I am currently making a switch to VoLTE. I am currently in step 2 of the protocol, where I h…
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Call fowarding no longer works in my Xioami mi 10 ultraHi, Call fowarding no longer works in my Xioami mi 10 ultra. It used to work no issue but since VOL… -
I was charge for mobile activationOn may 30, 2023 I was charge $49.97 for service not render, can I get my refund
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Poor supportWell, here I am, a month into trying to have my daughter's phone number ported over to Fizz and no …
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Gifting impossibleHi, The system doesn't recognize the person in my gifting page despite it is in my friend's list. I…
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My VolTE card does not work.I have a Samsung Galaxy Note 9. Is it compatible with VoLTE or will I have to quit Fizz and find a…
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Phone changeMy wife gave me her old phone and I putted my sim card in it. How can I change my phone in my accou…
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USA travelHello If I change from the Canada plan to include USA, do I lose the GBs I currently have? It's for…
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VOLTE sim card locations?Hi, where can you get the NEW VOLTE sim cards that we need? Do all locations now have the NEW sim c…
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New VOlte sim and old phoneI received my new VOlte sim card but my phone is not compatible. Until when do I have to activate m…
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Did not recieved my sim cardHi! 5th July, I ordered my new sim card for the volte and I never recieved it. I am trying to spea…
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what's going on with Fizz in 2023 ?My VoLTE migration is a mess and doesn't work. The new VoLTE card hasn't changed anything, I still …
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Received gifted data from a Quebec Plan. Will the gifted data work in the US in my Canada + US plan?My friend gifted me 1GB data from his Quebec only plan. Can I use the gifted data in US or Ontario…
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