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About my account
Archives for August 2022
Discussion List
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Where do i find my code for references?I’m looking for my reference code in my account. -
How do I change my appointment from self installation to installation required?The appointment is locked when I try to edit it, is it possible that they’re able to do a full inst…
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Can't add referral code when activating SIM cardI am activating a new SIM card moving my number from an other provider but I do not get the referra…
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I am trying to update my payment method but it does not workMy credit card has been renewed so I need to either update the expiry date or re-enter the info. I …
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Monthly mobile phone bill - can I split it?With Koodo, I was able to split my monthly bill by paying half on my first paycheck and pay the res…Answered ✓ Closed savedbyJesus 11 views 2 comments 0 points Most recent by Jessy_ref_i88b6 About my account
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Comment activé le wifi?Bonjour, le wifi semble pouvoir se connecté à mon cellulaire après que j’ai scanner le code derrièr…
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I'm going to be unsubscribing soon. What is the full process?I'm going to be unsubscribing tomorrow. I understand that I need to get a shipping label in order t…
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Anybody else paid their monthly bill but still getting no service?I'm getting no service anywhere even if I manually select a network. Have contacted Fizz twice alre…
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Is chat broken for anyone else today?I have tried on 4 different devices but the fizz website chat will not work for me. The green ? doe… -
Problems submitting additional information for a ticketI've had a ticket open with an issue that started in April. Ticket #172729 for any Whizz who cares.… -
Where is my 5GB for switching my SIM before the deadline?I switched to the new VoLTE SIM card before the deadline of August 15 with no issues, but I still d…
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brnshzWhat can I do? I can't log into my accountAnswered ✓ Closed brnshz 12 views 1 comment 0 points Most recent by Jessy_ref_i88b6 About my account
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brnshzHow can I listen to my voicemails, it is locked with a password?
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brnshzHow can I log in to my account? I forgot the password
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Trying to connect VPN to routerI recently signed up for Surfshark and asked them for help connecting my VPN to my router. I gave t…Answered ✓ Closed Alcira V. 39 views 1 comment 0 points Most recent by Jessy_ref_i88b6 About my account
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Email i need to update SIM cardmy daughter and son both are with fizz. I keep getting emails to order new SIM cards for LTE. I tri…
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How can I do when I missed entering my referral code?I didn’t see the box for the referral code when I activated my card. After I complete the activatio…
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Volte cardsMy wife, Louise and I both have iPhones. I have successfully ordered my Volte card, as requested by…Answered ✓ Closed DennisBlonde_25 96 views 3 comments 0 points Most recent by Whizz About my account
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My mobile plan was not changed even after getting charged.I paid 44$ for a new plan which was supposed to start on 21st august. But I am still not getting it.
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New VoLTE sim cardGot new VoLTE SIM card a week ago. After 4 attempts, several messages and days waiting for replies… -
How do I change my SIM card?Received a email telling me to change my SIM card for free to be ready for the new VoLTE. When I lo…
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i sent the modemAnd you asking for it saying i did not?
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suspend subscriptionHi I will be out of Canada for several months, but I would like to keep my phone number... is it po…
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Forgot to use referral codeI activated my sim today and ported my phone number, I forgot to use my referral code is there a wa…
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How can I move one of my plans+number to a separate account ?I have 3 plans+numbers in my account. I wnat each plan+number to have its own account.
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Payment IssueI wanted to use my regular visa card to buy a new phone on the Fizz.ca but the card didn't work, ev…
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BillingEvery month, Fizz charges me my monthly fees and a few days later, they reimburse me and charge me …
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Upgrades not upgrading...Hi, I gave 2x 500 meg upgrades that I selected that have been "waiting activation" for se…
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Sim requiredHi I tried 2 add a Sim card for my wife's phone so she can also be on fizz but seeing I already pl…
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Can I have a Quebec home address and an Ontario billing addressCan I have a Quebec home address and an Ontario billing address
