How do I change my SIM card?

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Gentilgentil
Gentilgentil Posts: 1 ✭✭
in About my account

Received a email telling me to change my SIM card for free to be ready for the new VoLTE. When I log in, it says I’m not available for the new SIM card for 0$.

Can someone help me?

Answers

  • SkyHigh88
    SkyHigh88 Posts: 138 ✭✭
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    Send am message to fizz via fb messenger, whatsapp or instagram. They are pretty quick to reapond. You can also cut with them on your desktop.

  • ah727
    ah727 Posts: 805 ✭✭
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    @Gentilgentil

    Please contact Fizz to know the exact status of your connection.

    You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    Thank you for your patience and understanding.

  • Whizz
    Whizz Posts: 19,101 admin
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    Hello Gentilgentil,

    Thank you for being part of the Fizz community!
    Following the verifications, I opened a ticket for our technical team in order to fix this error.
    You can verify the progress on the ticket by going at: My settings -> My tickets.
    Also, in the moment when everything will be resolved, we will inform you via email.

    I am counting on your understanding and I wish you a great day,
    -Georgian 

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