i sent the modem

carmenbll

And you asking for it saying i did not?

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2635575/i-sent-the-modem

Hi

For this situation, please contact Fizz customer service. Once they have proof that your modem has been returned, you will be refunded for any charges.

You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Motr3

You are not the first, it's just automation that sends that email. The process takes time.

Just keep a proof from the post and send it to fizz via chat.

Whizz

Hello carmenbll,

Thank you for being part of the Fizz community.
I verified in our tools and the modem isn't received yet, this is why you got the notification.
Please keep the tracking number from Post Canada and you can contact us anytime in private to verify from time to time when it will be received. You can contact us following the steps from this link:https://fizz.ca/en/support . You can verify as well on their site if the modem appears as sent to us or it is still in transit.

I am counting on your understanding and I wish you a great day.
-Georgian