My mobile plan was not changed even after getting charged.
I paid 44$ for a new plan which was supposed to start on 21st august. But I am still not getting it.
Best Answer
-
Hello @avi999 ,
Sorry to hear about the situation encountered.
Verifying your account it looks like the initial plan change order was canceled possibly due to a technical issue as we apologize for the inconvenience, but you managed to place another order.
A ticket was raised to find out what happened and make sure that the issue won`t occur again.
Our colleauges will contact you back via e-mail in the shortest time possible once we receive their feedback.
You can also track the ticket status via My settings - My tickets, to also have a view on its progress.
Have a good one,
-Raul
0
Answers
-
Hi @avi999
Did you check online to see? Check the detail of your transaction or the plan.
If you added a data, remember to configure the APN https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
If you don't see the change, you need to contact the support
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/
0
