Volte cards

DennisBlonde_25

My wife, Louise and I both have iPhones. I have successfully ordered my Volte card, as requested by you email (*************), but I can't confirm a volte card for my wife (*************). Today I set up an account for my wife using her email address, but it shows no transactions.

Dennis Blonde

This is my second message

Whizz

Hello @DennisBlonde_25 ,

Sorry to hear about the situation encountered.

You should receive indeed a VoLTE Sim card once the delivery is completed, but you can only 1 of these free Sim cards as you only have 1 mobile plan on your account.

These Sim cards are sent free and you are asked to order one, if you are a client with us and if you have a Fizz account.

If you just created an account for your wife, but she is either not with us as a provider, or wants to transfer a number with us, she will have to order a Sim card that won`t be free, since the one you have currently is non-VoLTE but the orders that are going through( for new clients ) now are all for VoLTE sim cards.

Basically, we are upgrading our network( hopefully by the end of this year ), and we are just sending VoLTE sim cards to the clients that don`t have one yet.

But if you are a new client, you will have to purchase a card at the normal cost.

On a side note, please don`t post your personal information on the forum as it`s prohibited.

Thank you for your understanding.

Have a good one,

-Raul :)

Jess_i88b6

Hi @DennisBlonde_25

I will signal your post in order to have your phone # deleted

Did you check on the transaction history

You can see the status of all your Fizz orders in your Order history.

1. Log into your account and go to My Settings
2. Click on Order history / See details.
3. Click on the shipping number to see on the carrier’s website the details of your delivery.
4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.

Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

Please contact the support, here we are users

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

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• By private message on Twitter: https://mobile.twitter.com/fizz_ca

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DennisBlonde_25

I am being shipped a volte card. Is my wife being sent one as well i.e. to the same address for her iphone?