New VoLTE sim card

Rayfin
Rayfin Posts: 3 ✭✭
edited August 2022 in Your Fizz Account

Got new VoLTE SIM card a week ago. After 4 attempts, several messages and days waiting for replies I still am not able to use new card.

I get the same result every time. Process ends at step 2 with my phone not going to network search. I believe it is because the network is not disactivating my old card.

Seems simple enough ! They just keep telling me to try again, saying my card is a good card.

First time in years I needed service help, and this is a huge red flag.

Considering other options at this point.

Best Answer

  • Whizz
    Whizz Posts: 23,050 admin
    Answer ✓

    Hello Rayfin,

    Thank you for being part of the Fizz community!
    As for the situation, you have my sincerest apologies.
    I tried now from my end and I was able to change the SIM. Please insert the new SIM in your phone and test the services. To make sure you don't forget about anything, you can follow the steps from this FAQ: https://fizz.ca/en/faq/how-test-my-fizz-line
    In case of anything else, please contact us in private.

    I am counting on your understanding and I wish you a great day,
    -Georgian

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