How do I change my appointment from self installation to installation required?
The appointment is locked when I try to edit it, is it possible that they’re able to do a full instal without booking it and I can pay the fee when they arrive?
Best Answer
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Hi
There are 2 ways you can upgrade to VIP installation.
- Contact Fizz customer service to let them know you want to upgrade.
- On the appointment day, let the technician know you want the full install.
You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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For your information, there are basically 2 differences between self-install and VIP installation:
- VIP installation - The technician will unbox the modem, connect the wires, wait for the modem to boot up and to ensure it is properly connected.
- Self-install is free. The technician will hand over the modem in the box to you
Here are the instructions given by Fizz: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
If you are comfortable to plug in and connect the modem, then you should be fine with the self installation.
Everything else is the same. Both self-install and VIP install include:
- installing coaxial cable from outside line to your home.
- testing the coaxial line to ensure proper signal strength.
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