I am trying to update my payment method but it does not work
My credit card has been renewed so I need to either update the expiry date or re-enter the info.
I have tried Microsoft Edge, Firefox, and Google Chrome on windows 11.
I can log in, I can go to settings, but when I try to add a payment method, the browser just sits there with a spinner. I patiently waited for several minutes but nothing happens.
I tried to find a chat or a phone number but cannot find one. Does fizz not want to keep me as a customer??
Best Answer
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Hello @JohnG ,
Sorry to hear about the situation encountered.
If the issue still persists, please reach our colleagues on Live chat, so they can further investigate the issue, and possibly even open a ticket if necessary.
Be sure that you follow the details found here before reaching us though : https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
Thank you for your understanding.
Have a good one,
-Raul
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Answers
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Hi
Once you update your payment method, you must also associate the new payment card to your plan.
Here are the steps to update a payment method, and associate it to your plans:
- In your Fizz account, go to My Profile
- Click on Payment methods.
- Click on Add a new payment method to add your new payment method.
- Now make your way to My plans.
- For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
- Then, select the payment method you no longer want to us, and click on Delete.
Steps 5 and 6 are crucial since the association of your new payment method to your plans is not done automatically.
Is your service currently working? If yes, then your payment card will be automatically charged one day before your renewal.
If your service is already suspended, then you will need to go on your account and click on the «Make my monthly payment » button.
Once you have made your payment, service will be restored within a few hours. In the meantime, you can try restarting your phone.
If there is any problem, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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It's stange, on my side, it seems to work.
To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.
You can also use :
Twitter: https://mobile.twitter.com/fizz_ca
Facebook: https://www.facebook.com/fizzca/
Whatsapp: (438) 393-5814
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Hi
If the problem continues, please logoff, clear your browser cache, reboot your device, and try again.
Also make sure
- no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
- to try in incognito mode
- JavaScript is enabled
- no VPN disables the rendering, some have pop-up/ad blockers
Fizz is 100% online. So there is no phone numberto call. You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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