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Your Fizz Account
Anything and everything about your Fizz account: settings, the My Rewards loyalty program, referral bonuses, etc.
Discussion List
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Add contactsHello yes again and again this question. When will it be possible to add contacts?? -
How can I change the user name in the forum?I don't want to use my real name here. -
Why does your website keep refusing my Visa card which clearly works?I have tried to take out a subscription on your website. Everything went well till they ask me to g…
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Why can't I send text messages from France?I am in France, I put some money in my Wallet to be able to send text message from France to Québec…
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I can't add US roaming add-on?I have the exact same problem as this https://community.fizz.ca/questions/2195213-can-t-usa-added-t…
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Bonus credit on my billJust took home internet and since I'm already a mobile client I had this $ bonus I applied for new …
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Where do I file complaints?Why does the chat bubble not show up when there are issues with a person's account? It's hard enoug…
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Will we get unlimited data one day?I hope we get unlimited data that would be awesome for the people
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My sim card don't work, Can I continue my plan using another sim card?I already tried everything it says I got no service so I bought another sim card from fizz and I wo…
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I ordered SIM card but did not receive. How do I correct my address and have SIM card sent again?I ordered a SIM card on Jan 6th, but have not received it. I notice that my address is incpmplete (…
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Hello someone for talking except a robotCan i talk with human ? Or this automatic company ?
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Any human work there in fizz ??Always robot answer me, so dor the 5th time i explain my problem but nobody is in condition to fix …
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Previous Provider never sent text message - Transferring old numberHello community! I'm in the process of setting up my new account with Fizz. I'll be transferring 5 …
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Counter at zerosOnly to inform you and to not panic. At the moment the counters are at zero, so like the last two … -
Does Fizz process payments on Sunday?I can't seem to get the chat support online (probably because its Sunday) but will my credit card p…
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Do all the Plans call the US?Can All the Plans call the US?
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I payed mountly by my credit card automatically, but from today I don’t have home internet wifi ?!I, payed by my creadit card my home internet wifi but now it is not working
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Why are there no support options in the “Help” bubble?On clicking on the “question mark” at the right bottom of the page, I do not see any options. Is th… -
How do i change my picture?Hi, I’m new on Fizz. How do I add a picture on my profile? I see a lot of people with a picture, bu…
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Is it possible to change the email of my account? I'm moving but would like to continue service at tI'd like to pass the account and internet service to another person as I'm moving out of the addres…
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How to contact Fizz via iMessage?I see the website mentioning that we can leave a message via iMessage. How do we do that? Please le…
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Why is Fizz website never work as expected?Is it just me, but I have to get all my receipt one time each year. Last year my receipt had crazy …
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Where's the support?Hello, I get that there's FAQ's, solution hubs and community chats but where's the actual Fizz supp…
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Refund possible for my mistake of add-on?Hello, I am abroad and accidentally purchased 2GB of additional data instead of travel data. I hav…
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Points history?Is there a way to see an history detail of how we accumulated our points? Meaning payments, partici…
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