Can't see data usage - Page loads forever?

QLTeddy
QLTeddy Posts: 8 ✭✭
in Your Fizz Account
Overview -> See usage, or My Plans -> Details, both pages are loads forever.
Tried in Chrome with incognito mode and Safari, the problem persists.

Answers

  • Mike
    Mike Posts: 21,558 ✭✭
    Hi QLTeddy

    It seems a very common problem these days

    I solved reloading multiple times the page

    Sometime I was also obliged to logout and login in


    You can also contact customer support by chat

    1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
    3- Click on it, and select chat if available, or any other option
  • Justin
    Justin Posts: 888 ✭✭
    Hi,

    It work for me.

    Maybye you'll have to contact Fizz support
    To contact support by chat you must be within hours of operations for a quick response, otherwise leave your message and they will contact you.
     
    1- Log in to your account
    2- In the right corner (bottom) click on the “?” and type your question in the little “chat”.
     
    Otherwise, simply leave a message on the platform of your choice, be it Facebook Messenger, iMessage, WhatsApp or privately on Twitter.
     
    Have a good day
  • StefanM
    StefanM Posts: 1,453 ✭✭
    The site seems to be a bit buggy. Please try a different browser and/or incognito mode.
  • QLTeddy
    QLTeddy Posts: 8 ✭✭
    My partner's account has the same issue.
This discussion has been closed.

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