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Your Fizz Account
Anything and everything about your Fizz account: settings, the My Rewards loyalty program, referral bonuses, etc.
Discussion List
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I ordered SIM card but did not receive. How do I correct my address and have SIM card sent again?I ordered a SIM card on Jan 6th, but have not received it. I notice that my address is incpmplete (… -
Hello someone for talking except a robotCan i talk with human ? Or this automatic company ?
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Any human work there in fizz ??Always robot answer me, so dor the 5th time i explain my problem but nobody is in condition to fix …
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Previous Provider never sent text message - Transferring old numberHello community! I'm in the process of setting up my new account with Fizz. I'll be transferring 5 …
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Counter at zerosOnly to inform you and to not panic. At the moment the counters are at zero, so like the last two … -
Does Fizz process payments on Sunday?I can't seem to get the chat support online (probably because its Sunday) but will my credit card p…
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Do all the Plans call the US?Can All the Plans call the US?
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I payed mountly by my credit card automatically, but from today I don’t have home internet wifi ?!I, payed by my creadit card my home internet wifi but now it is not working
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Why are there no support options in the “Help” bubble?On clicking on the “question mark” at the right bottom of the page, I do not see any options. Is th… -
How do i change my picture?Hi, I’m new on Fizz. How do I add a picture on my profile? I see a lot of people with a picture, bu…
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Is it possible to change the email of my account? I'm moving but would like to continue service at tI'd like to pass the account and internet service to another person as I'm moving out of the addres…
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How to contact Fizz via iMessage?I see the website mentioning that we can leave a message via iMessage. How do we do that? Please le…
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Why is Fizz website never work as expected?Is it just me, but I have to get all my receipt one time each year. Last year my receipt had crazy …
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Where's the support?Hello, I get that there's FAQ's, solution hubs and community chats but where's the actual Fizz supp…
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Refund possible for my mistake of add-on?Hello, I am abroad and accidentally purchased 2GB of additional data instead of travel data. I hav…
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Points history?Is there a way to see an history detail of how we accumulated our points? Meaning payments, partici…
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Where can I find my bill?I have found the receipts, but am looking for my bill. Do you know where I can find it?
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If I pay my phone bill with my referral bonus do I still get points towards my level?You normally get 10 points for every dollar spent. Does that also include every dollar spent using … -
One bill for multiple accounts?Our organization currently has 5 accounts for which we receive 5 separate bills at different dates.…
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Why can't accept the Plastk credit card?Fizz says the error I am facing with adding my VISA credit card is with the provider, Plastk. Howev…
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Community hub messages?How do I answer or view messages from other fizz users? -
Is my account having issues ?I tried both on desktop and mobile. It says I have 0 data left, 0 minutes and 0 sms. Is the site ha… -
Sunday Badge ?Hi, I just added a mobile package on my account (I already have Internet) shouldn't I receive the S… -
Anyone wants some data?500Mo to give. Please send PM. -
Payment fail?Why we can’t not fix it?
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