I was charged twice

Hello, I was charged twice for my Internet payment this month. As shown in the picture. On top of that, I even received an email saying the payment did not go through. I hope you guys will not charge me again the third time. Thus, I would like to receive a refund. Thank you!

Answers

  • Same problem but with my phone bill
  • Siu Y.
    Siu Y. Posts: 1
    I also have the same issue. Is there any way I can get support as well? I was charged twice and got a text and email stating that "Your monthly payment failed".
  • Whizz
    Whizz Posts: 10,662
    Hello Son,
    Apologies for the situation encountered.
    Checking your account I could see that you have been double charged as you've mentioned. Because of this, a ticket for the technical team was created and they are working on a fix. Please rest assured we are doing our best to fix this as soon as possible and refund you the amount that you've been charged for.
    As soon as we will have news, we will let you know via e-mail.
    Have a good one.
    -Bogdan
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