I dont know why my account is frozen ?? While payment is made 2weeks now

My oayment is made and my account is frozen 2 weeks now , i can t make no calls no text no nothing ! What s the problem please

Answers

  • Mastaiso
    Mastaiso Code de référence/Referral code: 👉🏻 CK2YR 👈🏻 Credit 50$ ✌🏻Posts: 691
    Hi nouhaila,

    You should contact Fizz about this issue
    Make sure you are logged in into your account and click this link, the chat bubble will appear
    https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    Have a nice day :)
  • Whizz
    Whizz Posts: 12,023
    Hello nouhaila,
    Apologies for the encountered issue.
    I have verified your account and I see that no plan unfreezing order has been registered, therefore I have created a ticket towards our technical team to have the situation verified by them.
    Once we will receive a response on the matter, you will be informed by e-mail.
    Thank you for your understanding and patience.
    Have a good day.
    Catalin
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