Undo change of phone number

Hello i changed my phone number from **** to *****
I would like to retrieve my old phone number. I tried to call the old one and it still didn’t assigned to anyone else. How can i retrieve it? I need it urgently thank you


  • Fizzy
    Fizzy * 1Go de ma part + mon code de référence Fizz => 66KGA <= my Fizz Referral code + 1GB data from me *Posts: 7,162
    Hi Hiba

    As this is public forum, please do not post personal info. I have asked Whizz to remove your numbers.

    If you made the number change recently, you may be able to get it back. Good luck!

    You have to contact Fizz support regarding your request: https://fizz.ca/en/contact-us
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-get-a-new-phone-number
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 3,014
    Fizzy give you the answer but i want to tell you good luck. When you drop your number its became availlable for other (event if you call and no one answer he can be assign to an account with a off cellphone or no cellphone at all at the moment). So i hope for you its still availlable and you can retrive it with the help of the support. Have a nice day :)
  • Whizz
    Whizz Posts: 10,627
    Hello Hiba,
    I see that you have contacted us on Facebook Messenger, and my colleague helped you further with this situation.
    If you need anything else, we are available every day or any time at https://fizz.ca/en/contact-us
    Thank you for your understanding, have a great day!
This discussion has been closed.