where is the make a payment now button?
Rebecca R. #41436
Posts: 1 ✭✭
where is the make a payment now button
19
Answers
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Hi Rebecca
If your service is suspended, you can go on your account to make a manual payment.
My Plans >> Manage plan >> Payment method.
Look for the "Make payment now" button, click on it to make a manual payment.
Once payment has been made, your service will be restored within 2 hours.
Some have reported up to 4 hours. Meanwhile, please try restarting your device (phone or modem).
You are also able to see that the payment was successful by going to My Plans >> Transaction History.
For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history
When it comes to payment situations, it's a good idea to update your payment method, so that the system can successfully trigger it the second time. More useful information can be found here: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
In case of a problem, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green chat bubble should appear after a few seconds in the bottom right corner.8 -
On you account like Fizzy said. Have a nice day5
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