error processing new credit card please use another card?

ankine

This question thing is such a pain and a waste of time. Login in with the ReCaptcha is insulting. Anyway, usual credit card was hacked so trying to put the new one before midnight so that my account is not suspended, which is intense btw. After putting in the new credit card number it says "error processing credit card. please use another card" I don't have another card and this one should be fully functional. How can I rectify the problem?
Btw where can I find the chat function? What a waste of time wow. Basically saying to the customer we don't really care about you. Good for you if you can get away with it I guess.

Fizzy

Hi Ankine

If you are contacting Fizz support on a mobile device, the chat may be done through WhatsApp.
If you prefer the in-browser chat, please try on a laptop or computer.

You can Live chat with support as follows:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Fizzy

Ankine, when updating your payment information, make sure the card is accepted by Fizz:
https://fizz.ca/en/faq/what-payment-methods-can-i-use

You must also ensure your name & address entered on Fizz match exactly what your bank has on file.

Here are the steps to update a payment method, and associate it to your plans:



1. In your Fizz account, go to My Profile
2. Click on Payment methods.
3. Click on Add a new payment method to add your new payment method.
4. Now make your way to My plans.
5. For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6. Then, select the payment method you no longer want to us, and click on Delete.
7. After updating the payment method with the new card, find the button "Make payment now". Click it to make manual payment and your service will be restored within 2 hours.

More info here: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

Seani

Ask fizz support by chat. It is better than contact form. I'm deal with one guy through contact form now and he is really worse than useless. He never read my question. He just did copy& paste without reading. I doubt he is a robot. Chat is much better ,at least it's a real person on other side.

Fizzy

Seani, sorry did you read the question?

Ankine is looking for the chat function.

Alexandre L. 85994

Hi ankine,
To chat with the support, use the green "?" Into the roght corner of your screen!
Good luck and have a nice day!

MichelP

ankine,
To get help with the chat support from Fizz:
First, log to your Fizz account.
Then, click on:
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
Click on the green interrogation point appearing down to the right of the page
and click on the green chat bubble.

StefanM

I am having payment issues as well. Can this be a fizz problem?
And for me the chat function only ever works sometimes on my mobile phone. Never on desktop and I tried multiple browsers

Dgjf

@Seani do you talk about Fizzy ? I dont think its a robot but your right the top poster on the forum ofter copy paste the same solution but if its do the job where is the bad ?

For the question im sorry for your problem. I dont have a solution but please dont say Fizz dont care its not their fault for your hack card and their system usualy accept new card without problem.

Have a nice day

Whizz

Hello Ankine,
We're sincerely sorry to hear about this situation and that you've had difficulties in reaching us. As Fizzy mentioned as well, kindly make sure it's a Canadian card that can be accepted by our system and make sure the billing address added is identical with what's declared at the bank. For that error encountered however, I kindly wish to inform you that it doesn't come from our end and I recommend checking with the bank as well, to ensure there's no blockage by any chance.
If the situation persists, please contact us on any channel you'd prefer and I assure you, we will further help: https://fizz.ca/en/contact-us
Thank you for your understanding.
Have a wonderful day!
-Ioana