Ending plan by 31 March 2021, thanks!

Carmen O. #29857

Hello,
I am planning to leave the country by mid-March and I need to manage the end of my plan in Fizz before leaving.
Can you please help me with that in things such as the following:
How can I end the payment of my plan so that I only pay until end March?
What papers/contract do I need to sign before leaving? Can I sign it online or do I need to send papers to an address together with the Modem?
How I do the return of the Modem?
Just let me know if there is anything I also need to do when closing my Fizz account.
Thanks a lot in advance!

Mike

Hi Carmen

When you doing the unsubscription, the system will ask you to indicate the last day.

https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet

1- Log into your account and go to Manage.
2- Click on Unsubscribe.
3- Scroll to the bottom and confirm by clicking Unsubscribe.
4- Tell us why you are unsubscribing.
5- Enter the date when you want Home Internet service to end.
6- Click Unsubscribe.
7- On the next screen, download, write down or print your return ID number and follow the instructions for returning your Wi-Fi modem.

https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem