Count hacked, blocked, money withdrawn for no reason
Nathalie P. #22142 Posts: 1
Fizz withdrawed 2 payments on my account for no reason. Fizz blocked my account without any explanation. I received many e-mails from Fizz but Fizz support told me in a chat that they did not send any e-mail. So maybe my account was highjacked. It is almost impossible to communicate with Fizz because my keyboard does not work well with Fizz chat and I do not have any other means to talk to Fizz. It is a complete nightmare to try to contact Fizz even for very simple problem
Try to use facebook, it is slower but you can use it
I'm sorry you couldn't contact us.
Can you please use an incognito page and access the link: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
After 10-15 seconds, the chat bubble will appear in the bottom right corner of the page.
Contact us on chat and we will help further with the situation encountered. In the meantime, I strongly encourage you first of all to change your password for your Fizz account but also for your personal e-mail account.
For more details, I invite you to consult the following link: https://fizz.ca/en/faq/phishing-and-spam
Thank you, have a great day!
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