Count hacked, blocked, money withdrawn for no reason

Nathalie P. #22142 · January 2021

Fizz withdrawed 2 payments on my account for no reason. Fizz blocked my account without any explanation. I received many e-mails from Fizz but Fizz support told me in a chat that they did not send any e-mail. So maybe my account was highjacked. It is almost impossible to communicate with Fizz because my keyboard does not work well with Fizz chat and I do not have any other means to talk to Fizz. It is a complete nightmare to try to contact Fizz even for very simple problem

Mike · January 2021

Hi Nathalie

Try to use facebook, it is slower but you can use it
https://facebook.com/fizzca

Whizz · January 2021

Hello Nathalie,
I'm sorry you couldn't contact us.
Can you please use an incognito page and access the link: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
After 10-15 seconds, the chat bubble will appear in the bottom right corner of the page.
Contact us on chat and we will help further with the situation encountered. In the meantime, I strongly encourage you first of all to change your password for your Fizz account but also for your personal e-mail account.
For more details, I invite you to consult the following link: https://fizz.ca/en/faq/phishing-and-spam
Thank you, have a great day!
Adelina

Count hacked, blocked, money withdrawn for no reason

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