Technician did not show up and notification says we missed the scheduled date??

We decided to give Fizz a chance for Internet and booked an installation time. Not only were we charged prior to actually receiving the modem and setup , our technician did not show up. It also says in our notification status that WE did not show up for the scheduled appointment
This is not a great start, why were we charged a week ago and why are we receiving notifications that we missed our install date?
How can we make sure someone comes asap, right now it says the next available apt is next week


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