Technician did not show up and notification says we missed the scheduled date??

Karl E. #39720

We decided to give Fizz a chance for Internet and booked an installation time. Not only were we charged prior to actually receiving the modem and setup , our technician did not show up. It also says in our notification status that WE did not show up for the scheduled appointment
This is not a great start, why were we charged a week ago and why are we receiving notifications that we missed our install date?
How can we make sure someone comes asap, right now it says the next available apt is next week

Mike

Hi Karl

"Your first monthly payment will be charged to your credit card when you subscribe. Your payment cycle, however, will start with the delivery of your Fizz Wi-Fi modem. This means the amounts of your next monthly payments will be automatically charged to your credit card each month, 24 hours before the date on which you received your Fizz Wi-Fi modem."

source: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet

If the appointment was not respected you need to take a new appointment, the 'Reschedule' button will appear there, once 24h passed since the appointment was due.

The missing not is a standard one, they always saying that you missed the appointment

To reschedule your technician appointment:

Log into your account → Manage plan → Appointments
Here you will be able to see a complete list of all your past and future appointments.
click on Reschedule (the 'Reschedule' button will appear there, once 24h passed since the appointment was due).
This will open the booking interface. Select a new day and time slot and click Save

Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

If you need to contact the support

1- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

StefanM

Nothing much to add. Mike explained everything...

Karl E. #39720

Thank you but what if we schedule again and no one shows up? Someone is supposed to come today, but hasn't come by yet
So if we reschedule this will be the third attempt

Gabriele G.

Since it is not the first time, I would suggest to contact the support explaining the situation. Just to make sure that the next time someone will show up!