transfering to telus?

Felicia S.

i see many people ask but i dont see an answer to this. i am transfering out to telus and i gave my account number to them the one under my plan and on the service agreement so plesse dont tell me to go liok there as i did. they keep saying its invalid so what the info they need for me to transfer to them. thank you

Mike

Hi Felice

I belive that you need to fill it with leading zeros

However, I will suggest to use the IMEI instead, Dial *#06# on your phone to get your 15-digit IMEI number

Mike

Hi Felice

I believe that you need to add leading zero's since the number is too short for them

This is from Telus to Fizz but I believe that it is a good start
https://fizz.ca/en/faq/how-do-i-identify-my-account-number-transfer-my-number-fizz

However, I will suggest to use the IMEI instead, Dial *#06# on your phone to get your 15-digit IMEI number

In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-identify-my-account-number-transfer-my-number-fizz
4- The green bubble should appear in bottom right of the page

MichelP

Felicia,
Sorry,
for your phone number transfert: give the IMEI of your phone: (types: *#06# (a serial of 15 digits).
See, also this:
https://fizz.ca/en/faq/how-do-i-identify-my-account-number-transfer-my-number-fizz

StefanM

Mike and MichelP provided some helpful tips.
Good luck.

So_AR

good luck in your new adventure

Justin

Hi Felicia,

I think you have all the help you nedd from Mike and MichelP.
I think with the IMEI you'll be ok.

You can contact FIZZ support too if you want.

Gabriele G.

Yeah, give the IMEI, it should solve your problem.

kokoboko

yeap, IMEI is an unique number of 15 digits, this is the most exactly way. No errors this way