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My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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Cant activate sim cardit says to contact you -
Fizz Mobile LTE Speeds. High ping.Before I begin I want to make clear that Fizz LTE is working fine on my phone. I can load YouTube v…
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Fizz-EXT usage in subscription areaIve been on Fizz for about a month now, and after 2 weeks my service finally switched to Fizz from …
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Carrier Settings UpdateMy Fizz account has just been activated but I have not received the carrier setting update. I have …
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Slowdown statusMy data status is yellow and the connection is slow even i still have 47 Gb left. What's wrong
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Awarded Data and how to accessI have a plan that does not have DATA in it. But during my time with FIZZ I have gained 1.46 G of D…
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request for referral code for Ottawa userI am planning to signup to fizz.ca in Ontario and order sim card. There is an option to insert ref…
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Freedom MVNO launched, what does it mean for Fizz?As the title says, Freedom launched its MVNO, does it mean Fizz coverage will expand to more region… -
Issue with transferring phone numbersIs there any way I can use my current phone number? Attached is the image showing the error.
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chatHello @lkreglewsk , Sorry to hear about the issue. For the moment the website is undergoing some …
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Quality of service in the U.S.Please answer only if you have personally experienced service in the U.S Members who are on the Can… -
Green chatI really like your service , the only downfall is you really have to check your chat , I can't get …
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The green chat bubbleAll the agent say to privately chat with us with the green chat bubble, but the bubble doesn't work…
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I can’t receive any calls on my phoneSo I've tried everything here https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone#8 and not…
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Why does it say I need to enable roaming even though I'm inside my service area?Activated my sim card today and it has no connection, a pop-up demands I activate roaming for data …
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Data not working stillI have reported an issues with data not working right since March. It still isn't fixed! They just …
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My account is still "pending activation" after 22 hours. How long it will take?I can do text messages, make calls, but I am not receive calls. I might have missed important calls…
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What network is Fizz using in Ontario?In Ontario, GTA to be more specific, what network is Fizz using? Is it Freedom or it has it's own t…
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Fizz EXT: How is "usage" on a partner network measured? Simply being connected to EXT? Data?Hey! The service is great but I can only connect to Fizz EXT at home despite living in the green zo…
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first month fee?Today is close to the end of the month. If I activate my SIM card today, how will the fee for t…
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A lot of spam calls every dayFor a few weeks, I have been getting a ton of calls. If I answer it tells me my visa card has charg…
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About the Fizz app.Sup guys, i recently noticed that the Fizz mobile app has been nuked and is nowhere to be found on …
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Hey Fizzers ! I am on travel and I wont be using Fizz network until next yearHello Team, I am on a travel and I wont be using the service until next year . Please provide me su… -
Balance Remaining from Referral CreditsWhere can I find the balance remaining from the referral credits that I have received? -
Data plan ZERO minutes ZERO Text ZERO !my portal says I have ZERO data ZERO minutes , text : nothing left ..but my mobile has indeed data …
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