Activation pending for 6 days and counting

Nirvamind
Nirvamind Posts: 2 ✭
edited November 7 in My Mobile
I have asked for a number transfer more than 6 days ago. The initial transfer went smooth and Bell confirmed my number has been transferred over. Now, my activation has been pending ever since on my profile and I can send/receive calls for close to a week. Support says they're working on it, but no one can give me an update. Did a similar situation happen to anyone? What can I do in this particular case?

Best Answer

  • Whizz
    Whizz Posts: 23,465 admin
    Answer ✓

    Hello Nirvamind 

    We're really sorry for the inconvenience.

    Following my verification, our technical team is still investigating this matter; sometimes it takes longer due to high number of requests or the complexity of the issue. A message has been sent to them for an update and as soon as they reply, we will get back to you via email.

    Thanks for your kind understanding and patience!

    Feel free to contact us directly for further details https://fizz.ca/en/support

    Have a lovely day!

    -Ingrid, Community Moderator 

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