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About my account
Archives for December 2022
Discussion List
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Billed more than Once last two monthsHi, I have checked my bank account, and I realize that Fizz charged me twice in October. Twice in … -
Internet website plansIs it me or the webpage to make plans is very slow and crashes all the time. If so they should real… -
I want to add a new debit card in my payment for internet but it says the address does not matchIt may be because there have been slight differences ( e.g. dashes, French / English slight differ…Answered ✓ Closed VictoriaKA 11 views 1 comment 0 points Most recent by Jessy_ref_i88b6 About my account
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Moving but I'd like to transfer my home internet plan to my friend at the same addresshello - Im moving and I'd like to transfer my home internet plan to my friend at the same address. …
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75$ Off PhoneHello, I saw I had a $75 off a phone reward that I missed out on, and I decided to look at phones, …
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Is there a way to remove unsubscribe plan?I was using a number for the mobile plan before, then I'm using a different number. I already unsub…Answered ✓ Closed nnnnks 21 views 1 comment 0 points Most recent by Jessy_ref_i88b6 About my account
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I cant change my planIm trying to change my plan for my phone for a better price with the current promos, but since yest…
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Can you subscribe to a plan only when you need it and not have it paid automatically each month?So, I primarily use the sim for data and I realized that I have a ton of data rolled over after lik…Answered ✓ Closed Titan 43 views 4 comments 0 points Most recent by Andrei_ref_R7VK1 About my account
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Is fizz chat open?I've been having some serious security concerns. Robot Rob is saying no one is available to chat an…
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I get an MCV error when I try to activate my sim cardHello, hope you are having a nice day It happens when I write down all my credit card info, then wh…
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I think I'm being hacked with APNMy ex is hacking me since a while now...yesterday I received a text saying welcome to fizz I contac…
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Change of internet speed - will $2 upgrades remain ?Right now I have the 120/20 Internet plan from old $50/m promo. I also have 3x $2 upgrades, brin… -
Roll-over dataI'm always getting confused on the rollover data. When it says I have 3 days left to use it, does n…
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Cannot see my account detailsI cannot see anything when trying to login to my account. The login is successful and then nothing …Answered ✓ Closed slighltyfish 45 views 4 comments 0 points Most recent by SkyHigh88 About my account
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Is there a way to change your username on this community forum?When I go to edit profile, everything is grayed out, so is it even possible? -
My rewardsHi How can I use my rewards for my npayment ? Thank you!Answered ✓ Closed MANSOUREH 32 views 2 comments 0 points Most recent by Jessy_ref_i88b6 About my account
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Fizz ticket open for more than 3 weeks , still not resolvedI have a ticket open for more than 3 weeks and it still didn't get looked at. I called more than 4 …
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Use Fizz wallet for travelIs it possible to use the money in Fizz Wallet for travel (to Asia/Oceania)? In the page, it shows …
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Data pack for France is not workingHello, My phone can't connect to France mobile network even tho I paid for a 1go pack. My device i…Answered ✓ Closed Julien C. 10331 32 views 2 comments 0 points Most recent by Whizz About my account
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My Rewards upgradeI received the following email with a My Rewards upgrade message from Fizz and I am looking for gui…
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Why does your service have several interruption?Why does your service have several interruption? Many times the internet stops. What is your soluti…
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Travel to AustriaHi, I am going to Austria. I found the following information: Choose your travel option Travel Add… -
Internet 120mbps new regular price $53Hello, 1st I subscribed to internet plan 120mbps 6 months ago. Initially, regular price was $55. Th…Answered ✓ Closed Mostafa T. 49 views 2 comments 0 points Most recent by Mostafa T. About my account
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Trying to activate my old ( fizz) number on a new ( fizz ) sim cardHello, I am trying to activate my new sim card.I have lost my phone with fizz number and bought a n…
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Support over Twitter ?I said multiple time, @Whizz please consider moving away from Twitter ! ever heard about TwitterF… -
Responsible Disclosure Program/Point of ContactWhere can we report security vulnerability related to Fizz ? Videotron (the parent company) respons…
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Prepayment refund after porting outMy next cycle starts on December 9, but its fee was prepaid on December 6. If I port out my line nu…
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Wanting to cancel my contract and go elsewhere need a customer service representitive.I need my account details and to speak to a representitiveAnswered ✓ Closed BeckyD 42 views 2 comments 0 points Most recent by J_L_79471_ref_F77OI About my account
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New phone benefitsI bought a phone from Fizz over a month ago and I'm not sure if any benefits points added to my pro…
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We have Fizz internet and want to sign up our 2 cells. Should we refer ourselves or use daughter’saccount to refer ourselves?Answered ✓ Closed Murlev 52 views 4 comments 0 points Most recent by AngryPineapple About my account
