I want to add a new debit card in my payment for internet but it says the address does not match

VictoriaKA
VictoriaKA Posts: 1 ✭✭
edited January 2023 in About my account

It may be because there have been slight differences ( e.g. dashes, French / English slight differences etc) with the address registered by the bank. Now it says I have passed extra attempts and can not add any address or new card.

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,025 ✭✭
    Answer ✓

    Hi @VictoriaKA

    In order to have your limit removed, you should contact the support

    Regarding the address

    IMPORTANT - Address associated to the Credit Card

    When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:

    The name of the street (Ave, avenue)

    Special works (Saint, St, Ste)

    Hyphens

    Spaces

    Spelling

    Tip: Make a copy and paste of what is written in your credit card statement.

    If the address and postal code that you associate to your payment method are not identical to that declared to your bank for that card, you won’t be able to add this payment method.

    Source: https://fizz.ca/en/faq/what-payment-methods-can-i-use

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Facebook: https://www.facebook.com/fizzca/

This discussion has been closed.