Is there a way to remove unsubscribe plan?

nnnnks
nnnnks Posts: 1 ✭✭
edited December 2022 in About my account

I was using a number for the mobile plan before, then I'm using a different number.

I already unsubscribe from the old one, so I could cancel my old one, but the old number information is still on my plan page. Is there a way to remove this number from my page?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,021 ✭✭
    edited December 2022 Answer ✓

    Hi @nnnnks

    Non, the information for the old plan will stay in your account for 3 years

    After you cancel your plan, you will still have access to your Fizz account. All information about your plan — including your transaction history and payments — will be kept for three years.

    source: https://fizz.ca/en/faq/unsubscribe

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