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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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How is it that I upgraded to the highest speed, and nothing has changed?I upgraded to the highest speed, but there was minimal difference. I cannot connect to a call if an… -
Fizz can't find my addressHi, I want to sign up for fizz internet but my adress is not recognized, service is available to al…Answered ✓ Closed Giancarlo L. #39196 421 views 0 comments 11 points Most recent by Giancarlo L. #39196
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Fizz doesn't let me upgrade my internet speed.It's asking.me to wait until the next month.
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App will not connect after reset and reinstall and no chat bubble appearing on fizz website?After days of trying to get the app to connect to the modem (rebooted phone, reinstalled app etc.) …
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Can I obtain an extra modem?Can I obtain an extra modem?
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Moving to condo with bare internet wire (no coaxial plug) during covidI have made an appointment to move my internet to a new condo, but the coaxial cable there doesn't …
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technician no show?Hello! Technician never showed up for the appointment and I need this internet before Monday. What …
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I've canceled my internet for a specific day and it's not, why?I've chosen a date to cancel for my internet and my request is still pending after reaching that da… -
Internet dropps offMy internet is not reliable. Sometimes it drops off.
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What to do when I move?Hello, i am moving next month, do i need to schedule an appointment with a technician? Do i need a …
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Where are the support options ?I’ve been presenting many issues on my end, I reached out to support in previous weeks and they man… -
ddos protection?i used to be with videotron / now i am with bell but sadly none of these 2 have ddos protection, i …
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ddos protection (second time since i cant edit)?i asked a question on this before but i cant edit it so i cant really add my part https://community…
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My internet is down?My internet is down since this morning, i did all recommendations about rebooting and restarting bu…
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Appointment missed. Technician didn't come either contact me.Home Internet installation was scheduled today 12-5 PM but the technician didn't show up. It says o…
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I just unsubscribe to home internetCan I resubscribe back? -
cellular data in the us?I switched my plan from Québec only to Canada-USA because I often have to go to the states for work…
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Experiencing intermittent high latency?Today, while gaming, I noticed lag spikes to the point it even disconnected me. So I checked the ji…
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Very poor connection during the first couple minutes of video conference callsI'm in my second week of 60Mbps download / 10Mbps upload internet service, and now that I'm back to…
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How do I change my router IP address?I am having problems with connecting to my work VPN (via barracuda). According to my IT, this is be…
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If I upgrade from 15 to 60Mbps when does the change start?If I upgrade from 15 to 60Mbps when does the change start?
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Wifi extender recomandationCan anyone tell me if a router is better than wifi extender to pair with Fizz modem ? I have proble…
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24 hours passed and still i cant make a reschedule?24 hours passed and the reschedule is not showing , even though its not my mistake , no one came in…
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Really slow internetI have been a fizz customer for a year or so and never had issues with the speed. Lately (the last …
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I can't order your internet plans?I'm trying to schedule a day for the interne instalation but it doesn't let me finish the order. I …
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