Most Recent Discussions
Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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technician no show?Hello! Technician never showed up for the appointment and I need this internet before Monday. What … -
I've canceled my internet for a specific day and it's not, why?I've chosen a date to cancel for my internet and my request is still pending after reaching that da… -
Internet dropps offMy internet is not reliable. Sometimes it drops off.
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What to do when I move?Hello, i am moving next month, do i need to schedule an appointment with a technician? Do i need a …
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Where are the support options ?I’ve been presenting many issues on my end, I reached out to support in previous weeks and they man… -
ddos protection?i used to be with videotron / now i am with bell but sadly none of these 2 have ddos protection, i …
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ddos protection (second time since i cant edit)?i asked a question on this before but i cant edit it so i cant really add my part https://community…
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My internet is down?My internet is down since this morning, i did all recommendations about rebooting and restarting bu…
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Appointment missed. Technician didn't come either contact me.Home Internet installation was scheduled today 12-5 PM but the technician didn't show up. It says o…
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I just unsubscribe to home internetCan I resubscribe back? -
cellular data in the us?I switched my plan from Québec only to Canada-USA because I often have to go to the states for work…
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Experiencing intermittent high latency?Today, while gaming, I noticed lag spikes to the point it even disconnected me. So I checked the ji…
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Very poor connection during the first couple minutes of video conference callsI'm in my second week of 60Mbps download / 10Mbps upload internet service, and now that I'm back to…
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How do I change my router IP address?I am having problems with connecting to my work VPN (via barracuda). According to my IT, this is be…
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If I upgrade from 15 to 60Mbps when does the change start?If I upgrade from 15 to 60Mbps when does the change start?
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Wifi extender recomandationCan anyone tell me if a router is better than wifi extender to pair with Fizz modem ? I have proble…
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24 hours passed and still i cant make a reschedule?24 hours passed and the reschedule is not showing , even though its not my mistake , no one came in…
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Really slow internetI have been a fizz customer for a year or so and never had issues with the speed. Lately (the last …
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I can't order your internet plans?I'm trying to schedule a day for the interne instalation but it doesn't let me finish the order. I …
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Internet down in Villeray?My internet isn’t working even after a reset of 30 secondes. Did something happen in my area?
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Internet down in the Gay Village, Montreal H2K?Internet has been down since at least 3:00 PM. Followed steps 1-7 on the "My Wi-Fi network is …
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It says wrong wifi password but it's the right one how do I fix this?The wifi has been down all day and we restarted it but it still won't work. I'm trying to connect t…
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Internet down in East end Montréal H1L?Internet completely stopped while I was working. Both wired and wireless connections are down. Trie…
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Internet InterruptionsThroughout the day, my internet connections get unstable a few times. How can I fix it other than r…
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Canada Post drop off point cost?I unsubscribed from my internet plan with Fizz and I'm wondering if there is a cost to return the m…
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