Very poor connection during the first couple minutes of video conference calls

Devon J.
Devon J. Posts: 6 ✭✭
I'm in my second week of 60Mbps download / 10Mbps upload internet service, and now that I'm back to working from home, I'm attending conference calls daily. No matter how close I sit to the wireless router, the first minute or two of my conference call suffers from a very poor connection. It's not just my colleagues who can't see nor hear me well, but I'm unable to see nor hear them without considerable interference. I never had this issue with my previous ISP, Teksavvy and the 2wire modem/router.
I've gone through all the troubleshooting activities, but the issue persists. My computer doesn't have an RJ45 jack, nor do I intend to purchase an external one. Does anyone know what the issue is? Does Fizz offer exceptionally better wireless routers at, perhaps, a higher price? Can I use my own wireless router in place of or in conjunction with Fizz's?
Thank you kindly,
Devon

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