If I upgrade from 15 to 60Mbps when does the change start?

manon L. #38980

If I upgrade from 15 to 60Mbps when does the change start?

Mike

Hi Manon

All plans modifications will be effective your next billing cycle

This is the text from the guide

Important – any change to your plan must be made 48 hours before the end of your payment cycle. During those 48 hours, systems are frozen and no change can be made. You’ll therefore have to wait for the next payment cycle.


On the first day of your payment cycle, when your new plan will be valid, make sure to restart your Wi-Fi modem:

1. Unplug the power cable on your Wi-Fi modem.
2. Make sure all the lights on the modem are off once you have unplugged it.
3. Wait ten (10) seconds.
4. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.

Source: https://fizz.ca/en/faq/i-would-like-to-change-my-fizz-home-internet-plan-how-do-i-do-this

Justin

Hi Manon,

The change will start on your next cycle.

Have a nice day!

Lieux

Manon the next billing cycle but if you want you can ask for earlier...you can reach Fizz First, connect to your fizz account. And click on a help page as https://fizz.ca/en/faq/reactivate
Wait a few seconds to see the green bubble down to the right of the page.
When you see it, click on it.
You will have to choose to use messenger whatsapp or chat. If chat is not available wait or choose messenger.
Please, desactivate the ad blocker on your browser.
And patience...

StefanM

Always with your next billing cycle.