24 hours passed and still i cant make a reschedule?

Rami K. #38864

24 hours passed and the reschedule is not showing , even though its not my mistake , no one came in the last appointment. And now i have to wait again

Fizzy

Hi Rami

Can you try logging out and back in again? Perhaps it will refresh the page.

To reschedule your technician appointment:
1- Log into your account and go to Manage plan.
2- Click on Appointments.
3- Here you will be able to see a complete list of all your past and future appointments.
4- Scroll to the appointment you wish to modify.
5- click on Reschedule.
This will open the booking interface. Select a new day and time slot and click Save.

More info here: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

If the problem continues, you can Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open the help link page mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Strauss

Sorry about your situation.
I hope you do not have to wait too long for a new appointment.

StefanM

Nothing to add to what Fizzy said. Good luck

Whizz

Hi Rami,
I just checked on your account and I can see that a colleague of mine just escalated a ticket for you to our dedicated team.
You will be notified via email by us once a solution has been found by them, rest assured.
Thank you very much for your understanding.
Have a good one!
Andrei

Gabriele G.

I hope your problem will be solved!

Pascal L. 40582

Unfortunately this happens.