I've canceled my internet for a specific day and it's not, why?

Kevin P. #1676

I've chosen a date to cancel for my internet and my request is still pending after reaching that date why?

MichelP

Kevin,
Have you try to open a session with Fizz in incognito mode on your browser?
Maybe, it will be more appropriate if it doesnt work to contact directly Fizz customer service by chat.
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
Click on the green interrogation point down to the right of the page and click on the green chat bubble.

Kevin P. #1676

how is it going to change anything in incognito? I have a new provider that is scheduled to come and hook up my new service and that's why I've chosen this date to cancel my subscription with fizz and yet it's still on. That's why I'm wondering if I'm going to have any issues getting my new service since I'm still active with fizz Internet

Mike

Hi Kevin

MichelP suggested using the incognito mode, to avoid any cache problem with the web page.

But not, you will not have any problems, you can have 2 internet services on the same cable without problems.

I have a problem with this phrase "Enter the date when you want Home Internet service to end." Therefore, it will end today. If I say that your week at work will end on friday, for me, this means that friday is work last day, but you need to be present.

Contact the support in order to have it confirmed, since, you need to return the modem within 15 days, otherwise they will charge you at 150 + TX, and for sure you do not want to pay to internet service

To contact the customer service by chat

1- Click on this link: https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

Philippe G. 80730

There is no issue having 2 cable provider at the same time. It's based on the plugged cable.
You should contact the customer service.

Whizz

Hi Kevin,
I see that you managed to contact us earlier today and a colleague of mine escalated a ticket to our specialized team for them to look into and complete the unsubscription order for you.
You will be notified via email by us once a solution has been found by them.
Thank you very much for your understanding.
Have a good one!
Andrei