Most Recent Discussions
Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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why my Mobile Data still working?I have recently posted a question and got reply to try the following steps. Hello SAITEJA, Apologie… -
Why my mobile data stopped working?When i turn on mobile data its showing as Sign in to fizz network and it does not work. Its only ha…
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pause in subcriptionHello, I am leaving my apartment for 6 months. I would like to suspend my subscription because I wi…
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Pay for 30/10 internet. Barely get 10?Paid for 30/10 internet and I get barely 10mbps https://videotron.speedtestcustom.com/result/346c53…
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What can I do if my internet connection is really slow?My internet conenction is really slow, I'm supposed to have 60mbps but after running speed tests on…
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Why my router doesn't start anymore?I did install correctly my router, and it has been working properly during 3 first hours. But now i…
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Wi-Fi range. Is it normal that my Wifi is so slow?Hello My internet is extremely slow in my bedroom and office. It was fine for months but now is not…
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Re-schedule installation appointmentI need to reschedule my installation appt that is supposed to be tomorrow evening as I now have to …
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why is my wifi bugging?hi, my room is about 5-6 meters away from the router and it barely connects to the wifi, is this a …
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How do I change the deactivation date if I'm changing my address?I will be moving on Jan. 30th and have scheduled a change of address on Jan. 29th, however it says …
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How to separate my 2.4ghz & 5ghz Internet accessAs I did the setting, I only put one Name as a selection (the same). So, I was wondering if I shoul…
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Moving to new addressI can´t add the number of my new apartment that I moving . At FIZZ website shows all the numbers u…
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How do we cancel internet order the delivery of the router?We were misled by a promotional email offering 200 mbps unlimited internet for $42.00 per month. Af…
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internet time-out?internet keeps disconnecting
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Montreal region internet status? my own internet is not working for the past 2 hoursHello. I am a resident of the city of pincourt and use your internet since I moved here in october.…
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Phone app does not connect to wifiHi, I paused my laptop last night using the mobile app on my phone. Now the app no longer works on…
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How is it that I upgraded to the highest speed, and nothing has changed?I upgraded to the highest speed, but there was minimal difference. I cannot connect to a call if an…
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Fizz can't find my addressHi, I want to sign up for fizz internet but my adress is not recognized, service is available to al…Answered ✓ Closed Giancarlo L. #39196 411 views 0 comments 11 points Most recent by Giancarlo L. #39196
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Fizz doesn't let me upgrade my internet speed.It's asking.me to wait until the next month.
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App will not connect after reset and reinstall and no chat bubble appearing on fizz website?After days of trying to get the app to connect to the modem (rebooted phone, reinstalled app etc.) …
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Can I obtain an extra modem?Can I obtain an extra modem?
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Moving to condo with bare internet wire (no coaxial plug) during covidI have made an appointment to move my internet to a new condo, but the coaxial cable there doesn't …
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technician no show?Hello! Technician never showed up for the appointment and I need this internet before Monday. What …
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I've canceled my internet for a specific day and it's not, why?I've chosen a date to cancel for my internet and my request is still pending after reaching that da… -
Internet dropps offMy internet is not reliable. Sometimes it drops off.
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