Internet still slow after multiple router reboots

Nicolas R. 63496

Hi,
Download keeps slowing down to a crawl and a modem reboot only solves the option temporarily. This is not a device issue as a speedtest ran directly from the router shows a 0.04Mbps download. Upload is fine at 8.4Mbps.
Is there a solution besides rebooting the modem several times a day?

Mike

Hi Nicolas

You need to contact the support in order to check your signal levels


1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz

Hi Nicolas,
Thank you for informing us about this situation.
I understand and I'm sorry for the inconvenience you're currently experiencing.
Would you kindly please unplug the coaxial cable from the coaxial outlet and the modem respectively, wait for about 30 seconds, then plug it back in the outlet first and then in the modem, then restart it?
Also, please perform a factory reset of the modem by using a sharp object to press on the small button in the orifice behind the modem for 15 to 20 seconds, then let the modem reboot itself and test the connection.
Following this, please change the connection bandwidth from 2.4GHZ to 5GHZ as shown here below:
The modification of this option is possible thanks to the mobile application Fizz Wi-Fi:
Choose: ''My Wi-Fi''
Select your Wi-Fi network
Select: ''Advanced Settings''
Band Steering ''On/Off''
This change can also be applied through the Wi-Fi modem user interface:
1. Log in at:192.168.0.1 from the web browser of any device.
2. Log in using the following information:
Username: cusadmin
Password: xxxxxxxx (Password you chose during initial setup)
3. Go to the next section to apply changes:
Wireless → General Settings → 5GHz → Band Steering (Disable)
More helpful details can also be found within our link here:
https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
I checked on your account and on your connection signals where I can see that they are off from the optimal parameters, with some data package loss or broadcast congestions.
However, there is no incident or maintenance work being performed in the area that could've caused the disruption.
Thank you very much for your understanding.
Have a good one!
Andrei