How to cancel my service?

I schedule an appointment with your technician and he showed up but couldn’t install due to the fact that he need access to the internet box for the building. I tried calling the concierge but there was no response. I was told by the technician to contact you guys to reschedule. Now I’m trying to reschedule and it’s only giving my options but for feb 8th. I find it a bit ridiculous that I have to wait so long for an re-installation especially when it’s not my fault. So I would like to cancel everything and get my money back. Another thing why don’t you guys have a number to call.. navigating this way is stupid and complicated.


  • redhead
    redhead Brossard, QuébecPosts: 755
    I think you have to chat with customer service to take another appointment (maybe they can give you an appointment sooner) or cancel your service.
  • Fizzy
    Fizzy * 1Go de ma part + 50$ code référence Fizz => 66KGA <= $50 Fizz Referral code + 1GB data from me *Posts: 7,124
    Hi Sammiie

    Sorry for your unpleasant experience.

    Fizz is 100% online. So you can reach support by chat:

    Please read this Fizz FAQ regarding installation appointments:

    If you do not reschedule or you cancel the appointment, your subscription will be cancelled automatically and you will be refunded.

    You can Live chat with Fizz support for additional info or to expedite the refund:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at
    2- Any ad blockers in your browser should be disabled.
    3- Open the help link page mentioned above from Fizz Solution Hub.
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • StefanM
    StefanM * Code référence/referral code !! 50$ -> ALXMQ * + 1GB/GOPosts: 1,226
    Please reach out to customer support. Only they can help you in this regard
  • Sylvieb
    Sylvieb Posts: 1,418
    Is this goodbye? We’re sorry to see you go. Please let us know if there’s anything we can do to encourage you to stay with Fizz Home Internet.
    If you cancel your Home Internet services agreement during a payment cycle, you will receive a prorated refund based on the remaining days for the monthly fee paid at the beginning of your payment cycle (excluding any additional data blocks).
    This prorated refund will be processed once your Wi-Fi modem has been received by Fizz. Based on the date at which you return your modem, expect a delay of approximately 4 to 6 weeks before receiving your refund.
This discussion has been closed.