change credit card

Robert A. #39856

can't change/update credit card.

Mike

Hi Robert

This is the procedure

1- In your Fizz account, go to My Profile
2- Click on Payment methods.
3- Click on Add a new payment method to add your new payment method.
4- Now make your way to My plans.
5- For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6- Then, select the payment method you no longer want to us, and click on Delete.

In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
4- The green bubble should appear in bottom right of the page

Fizzy

Hi Robert

You can follow the procedure mentioned by Mike
to update the payment method and associate it to your plans.

More info here: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

Make sure you are using a card that is accepted by Fizz: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Some prepaid cards are accepted as well, like KoHo, but Fizz does not accept the Vanilla prepaid card.

If any problem, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open the help link page mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

StefanM

Follow the procedure mentioned by Mike and you should be fine.
Make sure it’s a Canadian Credit or Debit card as not all international cards are accepted.

Sylvieb

I hope your problem is resolved

MichelP

Robert,
Dont forget to add a canadian valid credit card: Visa, mastercard, Visa-Debit, Mastercard Debit or pre-paid credit card with recurring payment.
See the procedure to do it:
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information