Internet down in East end Montréal H1L?

Simon L. 84688
Simon L. 84688 Posts: 1 ✭✭
in Internet
Internet completely stopped while I was working. Both wired and wireless connections are down. Tried a factory reset in the modem. Seemed like I had internet for a few seconds and went down again almost immediately. What's going on?
FR: l'internet est arrêté subitement. Factory reset du modem n'a rien fait. Aidez moi!

Answers

  • Whizz
    Whizz Posts: 23,520 admin
    Hi Simon,
    Thank you for bringing this to our attention.
    Having checked in my tools, I can see that there is currently an incident reported in your area and this interferes with the network connection to that specific node.
    Rest assured, a team has been dispatched on-site to deal with this and remedy the matter as soon as possible.
    They are now working on remedying the connection access for you and all the impacted customers.
    I'm sorry for any inconvenience this may have caused you.
    Have a good one!
    Andrei
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