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About my account
Archives for December 2021
Discussion List
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Data usage order and coverage area changeHello, I am having an issue with data usage. I have 6GB of rolled over data, expiring in 13 days (5… -
Level 5 is taking way too longWhat’s up guys and gals i have been with fizz for like 2 years and i am almost at level 4 and it’s …Answered ✓ Closed Vlad G. #21593 97 views 8 comments 0 points Most recent by brouleau21 About my account
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My credit card was expired and my monthly payment has not paid. I changed my credit carts. CoulHello, My credit card was expired and my monthly payment has not paid. I changed my credit car…Answered ✓ Closed Alireza R. #41741 32 views 4 comments 0 points Most recent by Whizz About my account
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Add on not working and 1G peek not workingI just confirmed that I had purchased an add on on November 18th. It never showed on my plan. Today…Answered ✓ Closed Brigitte M. #21582 22 views 6 comments 0 points Most recent by Whizz About my account
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double charge on Dec billing?I found that your company chatged twice on December billing. You charged $17.25 on Dec 8 and again …
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My credit card was blocked following fraud issues. How can i make a payment?My credit card was blocked following fraud issues. How can i make a payment.Answered ✓ Closed Joseph_T 42 views 3 comments 0 points Most recent by Clive_ref_code_73TF9 About my account
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I switched my plan to cover Canada + USA, can it be switched earlier?I switched my plan to cover Canada + USA, is it possible to have it begin before January 10th? I wo…Answered ✓ Closed Gabby 83 views 7 comments 0 points Most recent by Clive_ref_code_73TF9 About my account
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No contract for a cell plan?I saw that there’s a cell plan with 12Go, unlimited text and phone calls all over Canada for only 4…
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I want to port my number from fizz to FidoHi i want to port my number from fizz to fido my account is suspended and I want to change my compa…
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I can’t get to my dad’s fizz accountI can’t get to my dad’s fizz account, and now we are in another country so I can’t “forget password…
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** More time in case of a glitch - payments now 72hrs before start of cycle **Definitely great news for anyone who has had their service accidently suspended due to a CC glitch … -
Rewards programI'm cancelling my internet plan and getting a mobile plan instead. I was wondering if my rewards wi…Answered ✓ Closed Azazel2205 21 views 4 comments 0 points Most recent by MarcVivian About my account
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Unable to get to the "My Plans" pageHi there I recently updated my payment method. It says I need to associate the card with my plan. I…
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Second lineI've added the second line on the account and paying more than my own line, Normally you pay less w…Answered ✓ Closed Muhammad A. #20854 72 views 2 comments 0 points Most recent by MarcVivian About my account
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I am breaking some records hereHi I think that I am breaking some records here, my plan is still pending for a bit more than 2 wee… -
Hi I had an account with you but now it is locked because my Visa card is updated.I would like to reactivate my account
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Where can I check my bonus balance?Dear Fizz I registered during promotion period. I received $50 referral bonus. I browered in my acc…
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Can you send me link for live chatI am not able to go in live chatAnswered ✓ Closed kintu_1979 102 views 4 comments 0 points Most recent by MarcVivian About my account
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How do i add new credit cardas per your solution I try to add new card, but it’s always giving me massage, maximum number of …Answered ✓ Closed kintu_1979 93 views 4 comments 0 points Most recent by MarcVivian About my account
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My accountI have Fizz mobile and Fizz internet. if I stop Fizz mobile is my Fizz internet will stay the same…
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Adding a user to a plan does nothingHi, I bought a second phone (with discount) and added a second line and plan to my account. Now tha…
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how do I contact support, the green bubble just wont show uphow do I contact support, the green bubble just wont show up there used to be a way to contact supp…Answered ✓ Closed Patrick C. #14966 63 views 3 comments 0 points Most recent by Whizz About my account -
rebatesHi, I have 5$ total in rebate but I am still being given 3$ on my invoice, two months in a row miss…
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Payment done but account still blockHi again my inter et is not workibg its the third time i check with my bank even webt directlt to b…
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I would like to increase my internet speed. I was not able to find out the chat option on FizzDear Fizz Customer Support, I would like to increase my internet speed effective as soon as possibl…
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Activation pending, forever and alwaysHello It's been more than a week that "activation pending " is written on my account afte…
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PaymentNot sure why my payment didn’t go through. It says I can make a credit card payment. How do I do t…
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PaymentLike i said for a couple of days payment git done over my bank account and i can prove it but …
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Unable to receive OTP from PayPal/Key Bank.PayPal OTP to access Key Bank but never received code after multiple tries. Pretty big deal not bei…Answered ✓ Closed Karen L. #2840 41 views 1 comment 0 points Most recent by Jess_i88b6 About my account
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Service frozenI sign up last month with 10 mgb download and realize it was not fast enough because i stream a lo…
