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My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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Can I buy a plan for my father who has a visitor visa and lives with me? Can I cancel the plan afterCan I buy a plan for my father who has a visitor visa in Canada and lives with me? Can I cancel the… -
Is the voicemail option an upgrade over a free voicemail ? or is it mandatory for callers to leave aI just want to know if we really need the voicemail option or do we have one free by default ?
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Voice minute billing error?Whenever I make a call, I get charged two minutes even on a 5 second call (literally). There are no…
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Data rollover gone missing due to change of plan, is it a scam or a serious bug?Anybody has the encountered the same issue as me? I had the $37 8GBs data plan and by the end o… -
Why doesn't my data work on fizz ext network?When I am on the fizz ext network my data won't work at all. Calling and texting are okay but none … -
I am unable to make international calls that I am subscribed to at $5/monthBeen using my Fizz SIM on Android for 2 weeks now without issue. Put it in an unlocked iPhone today…
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How can I add International calls to USA?When I select United States in the list, nothing appears. It works for all other countries except U…
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Can I use referral credit in my account to buy add-on?Have some $$ referral bonus unlocked. Can I use referral credit in my account to buy add-on such as… -
Introductory pricing?Hi there: If I change my plan before the end of the introductory pricing, will I still enjoy the in… -
What should I do , I can't see images sent by text message ?Any suggestions....
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Number porting timing?Hi there: I am just wondering if it is ok for someone to port a number over to Fizz on the last day…
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Livraison SIM: RIEN REÇU APRÈS 8 JRS?Pourquoi j'ai pas déjà reçu ma carte SIM: Déjà 8 jours et toujours rien reçu
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I used a reference code but did not get my 25$. Anyone knows why and how I can reclaim it?I used a reference code but did not get my 25$. Anyone knows why and how I can reclaim it?
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Beta user since november 2018, Fizz number, how to port my other carrier number?Hello I am a beta tester with Fizz number. Is it possible to port my other carrier number to Fizz w…
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lost my service?My phone was working fine, got a notification my card wasn't accepted, but I just got a new one and…
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Does Fizz support AlertReady emergency alerts?Videotron supports AlertReady for iPhones, but how about Fizz? -
Is there an option to remove unlimited minutes?I selected unlimited Quebec and I live in Ottawa. So I can't phone anyone. I changed my plan to Can…
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Can’t receive text message on Google Pixel XL3It’s been 3 days that I can’t receive text message on my google pixel xl 3.I can send but not recei… -
During reactivation within 60 days, how does Fizz verify the phone number?If I am not in Canada within the 60 days, how will I verify my phone number? For example, if it's a…
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SMS compatibility?My work sends out mass texts that I used to get. Does fizz have an email address I could get so tha…
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Can’t receive callsCan’t receive calls on both my fizz numbers... anybody else with this issue ? My friend too can’t r…
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Everything works except receiving SMS and MMSHi, I have just signed up and after setting up APN settings... Everything seems to be working EXCEP… -
How to block anonymous calls?Does Fizz/Videotron offer a service to block calls from anonymous "no caller ID" callers?…
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Will the free 250m data work without a data plan?I have a text only plan, no data, no call. If I applied the 250m upgrade, can I use it with whatsap…
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Bug with notifications?I recently got a buggy sms with the following message: “We’re here to help! Based on your usage, c… -
Still no 4G after Dec 7th outage?Before the Dec 7th outage, I had 4G on my phone (although I often had to manually select the right …
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How do I use my wallet to pay my bill?I added money to my wallet to Pay my bill how do I use it for that? -
I lose the ability to send text and receive calls from time to timeStarted out working perfectly but I consistently get error messages when trying to text people. I c…
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sim card is not receivedfirst i m really dissatisfied from your answering service. second, its printed delivered in my prof…
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