Cancel addon

Sami B. #289

I need to cancel an add-on that I accidentally double billed because my transaction history page wouldn't load. Help chat button can't be found, either... Thanks for your help.

Yelena

Unfortunately there is no way to cancel an add-on. It can be done by support only, and they refuse to do it.
Here is a similar topic in the French forum - https://communaute.fizz.ca/questions/2036739-voulez-annule-ajout-ajoute-erreur
You can still try to contact the support - https://fizz.ca/en/contact-us

Whizz

Hello Sami,
I am really sorry, but once an Add-on is added to your plan, we cannot reverse it, because the system is designed to be automatically.
Thanks for your understanding.
Have a great day!
-Bogdan